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Tyco International EMEA Technical Support Centre

  

Welcome to Tyco Security Products EMEA Technical Support.

As we are constantly working to improve our service to our customers we have
implemented new e-mail addresses that will allow us to better manage your Inquiries.

Please use the following e-mail addresses going forward when contacting
EMEA Technical Support.

The current emea.support@tycoint.com e-mail address will be discontinued in the near future, so please add the above e-mail addresses to you outlook address book.

We appreciate your e-mail and would like to point out that calling us is the preferred way of communication because it will enable us to answer your questions directly and ask the appropriate questions.  It will also be quicker then exchanging e-mails.  Answering incoming calls take priority over e-mails.  Based on our SLA for e-mails it might take more than 24 hours for us to answer your e-mail inquiry.

Please note:  Tyco Security Product EMEA Technical Support can be called TOLL FREE from most EMEA countries.  For your reference our contact details, including local direct dial-in numbers and opening hours are listed below.

Toll Free: +800 CALLTYCO or (+800-2255 8926)

Direct:
+31 475 352 722

Hours: 8am to 6pm CET


Additional Local Direct Dial-in Numbers:


•UK – (0845 0755 830) or (08081 013 753) or (08701 238 787) •
• Spain – (900 99 31 61)•
• France – (0800 90 79 72) •
• Germany – (0800 1806 757) •
• Israel -- (03-6456868) •
• Italy – (0861 8390 60162) •
• Belgium – (0800 76 452) •
• Ireland – (021 4801122) •
• Bahrain - 800-04127 •
• Greece - 00800-31229453 •
• Russia - 81080020521031 •
• Turkey - 00800-31923007 •
• UAE - 800-03107123 •

www.tycosecurityproducts.com
http://www.calltyco.com

If you decide to sent us an e-mail inquiry it will be answered by the most appropriate Technical Support engineer within the timeframes as per Service Level Agreement mentioned below.

  • E-mail Inquiries will be handled by the engineers that master the language and support / know the product.
     
  • On all e-mail Inquiries a case will be logged in our case ticketing system and the unique case number will be provided to you.
     
  • Calls take priority over e-mails. We will do our best to answer your e-mail within a 24 hour timeframe.
     

Technical Post-Sales Inquiries:

Technical Training Inquiries: emea.training@tycoint.com

License Inquiries: tspemealicense@tycoint.com
 
 

  

The call centre can support the following regions:

  • Africa
  • Austria
  • Benelux
  • Eastern Europe
  • France
  • Germany
  • Ireland
  • Italy
  • Middle East
  • Portugal
  • Russia
  • Scandinavia
  • South Africa
  • Spain
  • Switzerland
  • UK
      
      

Languages Supported:

  • English
  • German
  • Italian
  • Spanish
  • French
  • Dutch

Services offered include:

  • Centralized European Technical Support Call Environment
  • Supporting Europe-Middle East-Africa
  • Post Sales Product and Technical Support
  • Internal escalation to product champions
  • Call logging and monitoring
  • Fly and Fix where and when necessary
  • First Line support for TSP Products:
    • Intruder--DSC and Bentel
    • EAS—Sensormatic
    • CCTV—American Dynamics
    • Access—Software House, Kantech and CEM
    • Fire Detection Call Routing
    • Fire Suppression Call Routing

If you have any other support inquiries, please contact:

Henry Rudolph
Manager EMEA Technical Services - Tyco International
E-mail: hrudolph@tycoint.com

 
   

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